Quality management
A tool to optimise the running of the organisation
The Quality management system set up by the Group is an organisation tool aimed at giving the customer the highest possible level of satisfaction.
The more an organisation is structured, the more its operating methods are optimised, and the better customer service is managed. The logical consequence is that customer satisfaction is improved. This is the foundation for the Group's quality management system.
 A dynamic system
The quality management system is a dynamic process used to:
Identify customer requirements
Create the organisation to deal with it
Measure the level of quality using performance indicators
Set up preventive or corrective action where necessary.
It is a process of continuous improvement.
Employees are trained at the heart of the process: they must know how to exploit the data and have information to provide the best service to their customers.
A large-scale programme
The Quality management system is one of the two areas of the Norbert Dentressangle Group integrated management programme. The second area relates to the environment. In both cases, this organisational tool was designed to meet the requirements of all the systems of reference (ISO 9001, ISO 14001, SQAS, GMP, Mase, HACCP, Qualicert...). Customer satisfaction and the environment are thus the main aims of a vast system, whose virtues are tested on a daily basis within the Group.
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 ISO 9001 : Managing the processes to deliver a product in compliance with the customer request.
> 100 % of sites certified.
ISO 14001 : Managing the environmental impacts of activities, products and services.
> 100 % of new sites certified.
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