Reverse logistics

Integrated solutions for increased efficiency and cost-effectiveness

Norbert Dentressangle is the European leader in tailor-made, environmental and reverse logistics, offering expert solutions to optimise operations throughout the reverse supply chain.

 Background

At EU and national level, the growing regulatory focus on sustainability, means there are increasing moves away from retail outlets of:
- non-recyclable and recyclable waste;
- packing materials;
- products.
As processing and transport costs rise, manufacturers and retailers face growing pressure to optimise their reverse & environmental logistics.

 Europe's number one

Norbert Dentressangle is the European leader in reverse logistics, operating 27 dedicated service centres in four countries (UK, France, Ireland, Spain), close to its customers' distribution facilities;
- our reverse system (centres, fleet, IT, management) is fully integrated to yield the best possible traceability and cycle times.

Comprehensive range of solutions

The Group offers a range of integrated operations:
- standalone or networked;
- dedicated or shared user;
- one-stop solutions for all return flows;
- a centralised point for waste recovery & disposition support;
- return product inspection, packaging, return or disposal.

We handle:
- product returns, especially electrical and electronic equipment, under the EU's WEEE directive;
- loose equipment: resusable trays and other loose items;
- packaging: mainly cardboard and plastic wrapping;
- comprehensive but activity-specific processing;
- reporting by product, and increased returns security.

Operational efficiency is driven by our specialist software tools:
- Bactrac: to track back returned goods;
- Comet: to track all other return items.
These tools reduce processing and transport costs, shorten recovery cycles, and get the best value from returns.